Refund policy

At West Harbour Rugby, all sales are final. We do not offer returns or exchanges for change of mind or incorrect size selection.

Consumer Guarantees

In accordance with Australian Consumer Law, you are entitled to a replacement or refund for a major failure of a product. This includes items that are:

• Defective or Damaged: Faulty manufacturing or damaged upon arrival.

• Incorrect Item: If we sent you a different item than what you ordered.

• Not as Described: If the product significantly differs from the description or sample shown.

How to Report an Issue

If your item is faulty or incorrect, please contact us within 7 days of delivery at generalmanager@westharbourrugby.com.au with your order number and a photo of the issue.

Once we verify the fault, we will provide instructions for the return and cover the cost of shipping for the replacement or refund.

Exchanges

We do not offer exchanges.